FAQs - Notifications

iOS

  • If you are not receiving notifications at all, open "Settings" on your device, scroll to "Notifications", click on the Groove Health app, and ensure "Allow Notifications" is toggled to "On."
  • If you cannot hear your notifications, ensure you do not have "Do Not Disturb" mode turned on. "Do Not Disturb" mode is accessed in your device's settings.

Android

Check your device's battery settings. Some newer versions of the Android operating system delay notifications for certain apps based on the device's battery and power settings.

If you are using Android 6.0, you may need to disable "Doze" mode to receive your reminders. To disable "Doze" mode:

  1. Open your device's settings and choose "battery."
  2. Click on the three dots at the upper right of your screen (the "options" menu), then click on "Battery Optimization."
  3. Click on the down arrow, then click "All apps."
  4. Click "Groove Health", then click "Don't optimize."
  5. Click "Done."

  • Navigate to your device notification settings and ensure notifications are "On" for the Groove Health app.
  • Ensure your device volume is turned up.
  • Ensure you do not have any "do not disturb" mode or notification silencing mode on.

With the above settings configured, you should be receiving audible alerts from the Groove Health app.

To turn on notifications if you previously elected to keep them off:

iOS

  1. Open the Groove Health app and click on the "today" tab.
  2. Click on the bell icon near the top right of the page.
  3. Click "Allow" or "Go to Settings" on the popup. If your device takes you to device settings, click "Notifications", then switch "Allow Notifications" to on.

Android

  1. Open your device's settings.
  2. Click "Apps."
  3. Click on the Groove Health app.
  4. Turn notifications "On."

You should now receive notifications from the Groove Health app.

There are several options for snoozing your medications:

  • If it's time for you to take a medication, when you Open the Groove Health app you should see a list of medications due. At the right of this page is a button labeled "snooze." Select the medications you would like "snoozed", then click "snooze." You will be prompted to select your desired snooze time. Your notifications for your selected meds will start after your selected snooze time has elapsed.
  • You can snooze your medications from notifications, too. From the notification's options, select "snooze." You will begin receiving notifications for the med you "snoozed" in 15 minutes.

The Groove Health app makes it easy to quickly add medications to the app through our pre-defined reminder times: Morning, Afternoon, Evening, and Night.

If you take your meds at times other than the default times (7AM for morning meds, 1PM for afternoon meds, 7PM for evening meds, and 10PM for night meds), you can easily change your default times through the Groove Health app settings. To change your default dose times:

  1. Open the Groove Health app and click on the "More" tab.
  2. Scroll towards the bottom of the page and click "Settings" under "Menu."
  3. Under "Manage Account", click "Change Default Schedule Time."
  4. Click on the time(s) you would like to change, then adjust to your desired time(s).

Your changes will be saved automatically. The next time you schedule a med, you will see your custom reminder time(s) instead of the default(s).

You do not need cellular network or Wi-Fi to receive Groove Health app reminders. You can even receive reminders in Airplane Mode!

Traveling? Changed time zones? The Groove Health app can help you stay on track with your medications.

If your time zone has changed, you will still receive your medication reminders, and you will still be able to track your medications through the "Today" tab.

Your reminders will come at your locally scheduled time. For example, if you scheduled your medication in Chicago (Central Time) for 7AM and are traveling to New York (Eastern Time), you will receive your medication reminders at 8AM in New York. And on the today page, you will notice that your 7AM medications now show for 8AM.